Frequently Asked Questions

Questions about ordering a pet portrait? We've got you covered! Review our handy guide below for our most frequently-asked questions.

Digital Pet Portraits

A digital pet portrait is a custom-made digital artwork of your pet, created by an artist using digital tools such as a graphics tablet, software like Adobe Photoshop or Procreate.

You'll need to provide a high-quality, clear photo of your pet, preferably in natural lighting and from a frontal or slightly angled perspective. The better the photo, the better the likeness in the final artwork. See Image Guideline for detailed requirements and examples!

This varies from artist to artist and may depend on their workload at the time of your order. Typically, you can expect a turnaround time of anywhere from 1-4 weeks.

Common formats include JPEG, PNG, or PDF. We also offer the option to have the portrait printed and shipped to you. Find out more here: Photo Canvas Prints

You can use your digital pet portrait as a profile picture on social media, print it out and frame it for display, or use it as part of a memorial for a pet who has passed away.

We will work with you to make revisions or adjustments to the portrait until you are satisfied with the final result. However, it's important to communicate your needs and expectations clearly from the beginning to avoid any misunderstandings.

Yes! We will be happy to accommodate specific requests for backgrounds or colors. However, it's important to communicate these requests clearly and in advance to avoid any surprises or misunderstandings.

Yes! A digital pet portrait can make a great gift for a fellow pet lover! Just be sure to provide us with a clear photo of the recipient's pet, and to communicate any special instructions or requests clearly at the beginning.

We currently provide 3 sizes for our photo canvas prints

- 8x10" / 20x25cm
- 11x14" / 27x35cm
- 12x16" / 30x40cm

If you require printing on customer size and materials, please contact us at contact@paintmyfurkids.com for a quote.


Our store accepts most major credit cards such as VISA & MASTERCARD. We also accept payment via Paypal as well.

NOTE: Product will only be shipped out upon full payment!


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We take pride in our service and products, and to be honest, we are confident of them.
As such, we are offering a 100% FULL REFUND SATISFACTION GUARANTEE to you!

This means that in any case that you are not satisfied with the final product, we will provide you with a 100% FULL REFUND*! That's our promise to you! But we are betting that you will be getting another one for yourself or for your loved ones!

That's Our Promise To You!

(*Refund Amount will be less 10% Payment Gateway Transaction Charges. In addition, the artwork will be kept by the company and used as sample reference for other customers & as decoration for our workshop)


As a form of welfare to all our beloved customers, we have managed to work with our courier partners to provide Highly-Subsidized Standard Shipping Rates (Woohoo!) for your enjoyment when you shop with us!

You will also see that all our shipping rates are standardized per order, regardless of size and quantity! Ain't it a good deal to buy and shop with us?

Normal Shipping
USA & CANADA = $4.95 (7 - 9 Working Days)
REST OF THE WORLD = 7 - 12 Working Days
Express Shipping (DHL/FEDEX/UPS) - With Tracking Code
USA & CANADA = 3 - 7 Working Days*
REST OF THE WORLD = 3 - 9 Working Days


As all your artworks are very precious and delicate items, we highly recommend you take the "Express Shipping" Option, which is undertaken by the more reliable and prominent courier companies such as DHL / FEDEX / UPS. You will be able to choose the "Express Shipping" option when at the checkout page!

Due to the custom nature of our portrait products, we begin work on each order promptly after they are placed.

To cancel an order, you must email us within 30 minutes of your order being placed and we will process a refund at our discretion. After 30 minutes, it is not possible to cancel your order.

While we always strive to deliver your items together, occasionally one item in your order will be completed ahead of time and shipped out first. For example, if you order a framed portrait and a phone case, the phone case may arrive separately.

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